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ISQI CTFL-UT (ISTQB Certified Tester-Foundation Level - Usability Testing) Certification Exam is an important certification for professionals involved in the testing and evaluation of software products, websites, or mobile applications. It validates an individual's knowledge and skills in usability testing and demonstrates a commitment to professional development. Achieving the CTFL-UT Certification can provide a competitive advantage in the job market and lead to career advancement opportunities.

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The CTFL-UT certification exam covers various aspects of usability testing, including understanding the basics of usability testing, designing and executing usability tests, analyzing and reporting test results, and integrating usability testing into the software development lifecycle. CTFL-UT exam is divided into different sections, each focusing on a specific area of usability testing. Candidates are required to demonstrate their proficiency in each section to pass the exam and earn the certification. By obtaining the CTFL-UT certification, software testers can demonstrate their knowledge and skills in usability testing, which can help them advance their career and improve their job prospects.

ISQI CTFL-UT Exam consists of 40 multiple-choice questions that need to be answered within 60 minutes. The passing score for the exam is 65%, and candidates who successfully pass the exam will be awarded the ISQI CTFL-UT certification. ISTQB Certified Tester-Foundation Level - Usability Testing certification is valid for five years, after which professionals will need to renew their certification. CTFL-UT exam is a great way for professionals to demonstrate their knowledge and skills in the field of usability testing and enhance their career prospects.

ISQI ISTQB Certified Tester-Foundation Level - Usability Testing Sample Questions (Q33-Q38):

NEW QUESTION # 33
A company distributes its products over a web shop where users can put items in their shopping cart. After they click on "checkout", the checkout process starts and users cannot go back anymore to correct possible mistakes. The only way is to hit the "back" button of the browser, which might lead to an expired session and therefore losing all items in the shopping cart.
Which of the following heuristics would best describe this usability issue?

A. Help and documentation
B. Aesthetic and minimalist design
C. User control and freedom
D. Visibility of system status

Answer: C

Explanation:
The described issue violates the usability heuristic "User control and freedom," as defined by Jakob Nielsen.
This principle emphasizes that users should have the ability to undo and redo actions and navigate freely without being trapped in irreversible sequences. In the scenario, users are forced into the checkout process without a clear way to return or correct mistakes, except through the unreliable and disruptive back button.
This design flaw undermines user autonomy and can result in lost progress or frustration.
References:
Nielsen Norman Group: 10 Usability Heuristics for User Interface Design ISO 9241-110:2020 - Interaction Principles
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NEW QUESTION # 34
Which of the following is a principal task of the usability test moderator role?

A. Log usability problems
B. Create a survey plan
C. Write a usability test plan
D. Define testing tasks

Answer: D

Explanation:
The usability test moderator plays a crucial role during the execution phase of a usability test. Their principal task is to facilitate the test sessions by guiding participants through predefined testing tasks, observing behaviors, and ensuring that the test environment is neutral and free from bias. Defining testing tasks, however, is primarily done during the test design phase by the usability test designer or analyst, but the moderator ensures these tasks are clearly communicated and administered to participants during the session.
Logging usability problems (option B) is often done by observers or analysts reviewing session recordings or notes, not directly by the moderator during live testing. Creating a survey plan (option C) and writing the usability test plan (option D) are preparatory activities generally done before the test sessions and are not the moderator's main focus. Therefore, the principal role of the moderator centers on conducting the sessions and managing task delivery effectively to obtain authentic user interaction with the system under test.
References:
Usability.gov, Usability Testing Basics
Nielsen Norman Group, Moderating Usability Tests
ISO 9241-210:2019 Ergonomics of human-system interaction - Process for usability testing

NEW QUESTION # 35
In a short conversation, a potential customer mentions that accessibility is of great importance to them. What does this mean?

A. They use prototyping in their development process
B. They focus on agile development
C. They focus on quantitative usability evaluations
D. They also seek to address users with limitations

Answer: D

Explanation:
When a customer emphasizes the importance of accessibility, it means they are concerned with ensuring that users with disabilities or limitations are not excluded from using their products or services. Accessibility is about inclusiveness-providing equal access and opportunity to all users regardless of physical or cognitive ability. Option C directly reflects this understanding. The other options (A, B, and D) are aspects of usability or development methodologies but do not relate to addressing the needs of users with disabilities, which is the core focus of accessibility.
References:
W3C: Accessibility Fundamentals
ISO 9241-171 and 210 - Accessibility and Human-Centered Design
ADA (Americans with Disabilities Act) in Digital Accessibility Contexts

NEW QUESTION # 36
Which of the following statements best describe Rapid Iterative Testing and Evaluation?

A. Testing happens on a regular basis, e.g. each Monday
B. Testing is informal and many potential users can be accessed
C. Testing is quantitative
D. Testing focuses on instant redesigns and confirming made changes

Answer: D

Explanation:
Rapid Iterative Testing and Evaluation (RITE) is a usability method in which usability issues are identified and addressed in short cycles. Unlike traditional usability testing, RITE allows for immediate redesigns and retesting of the improved version within the same study. The goal is to refine the design quickly based on observed usability issues. Option A confuses scheduling with methodology, B is too vague, and D inaccurately characterizes RITE as quantitative, while it is typically qualitative. Therefore, C accurately reflects the purpose and approach of RITE.
References:
* Medlock et al. (2002). The RITE Method: A Rapid Iterative Testing and Evaluation Method
* Nielsen Norman Group: Rapid Iterative Testing
* Usability.gov: RITE Method Overview

NEW QUESTION # 37
What does the Equality Act address?

A. It obligates organizations to make sites accessible at all costs
B. It states that websites have to adhere to the WCAG conformity level A
C. It protects people from discrimination in the workplace and in wider society
D. It states that websites have to adhere to the WCAG conformity level AA

Answer: C

Explanation:
The Equality Act 2010 (UK) is legislation designed to protect individuals from discrimination in various areas, including employment and access to goods and services-this includes digital products like websites.
While it does not directly mandate WCAG compliance levels (A or AA), it implies that digital services must be accessible to users with disabilities. Organizations are required to make "reasonable adjustments" to avoid discrimination. Therefore, the most accurate and comprehensive answer is B.
References:
UK Equality Act 2010 - Legislation.gov.uk
GOV.UK: Accessibility Requirements for Public Sector Bodies

NEW QUESTION # 38
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